ReadyServer VPS FAQ

Good news — you can look after both your account and your VPS right from your phone with the ReadyServer mobile app.

Straight from the app, you can:

• Top up your account balance
• Check your invoices and payment history
• Spin up new VPS instances
• See your VPS login details and public IP address
• Power your VPS on or off, or reboot it
• Jump into Console Mode or Rescue Mode whenever you need to troubleshoot

That covers all your everyday essentials — no computer required.

For the deeper, hands-on work — installing software, configuring your server, managing files, or working on the command line — you'll get the smoothest experience by connecting straight to your VPS with SSH (Linux) or Remote Desktop (Windows), since it's a self-managed service. Console Access in the app is always there if you're ever in a pinch, but for serious admin work we'd suggest reaching for a PC or laptop, where you have more room to work comfortably.

To create your first VPS:

1. Download and install the Ready Server mobile app.
2. Top up your account with sufficient Ready Server Points.
3. Open the Create VPS section.
4. Select your preferred VPS region.
5. Select your operating system (Linux or Windows).
6. Review the VPS configuration and required points.
7. Confirm the VPS deployment.

Your VPS will typically be provisioned within a few minutes.

Each VPS includes:

• Selected operating system pre-installed
• Network settings configured
• Public IP address assigned
• Ready for remote access

All new VPS instances must be created using the Basic plan first.

After your VPS has been successfully deployed, you can upgrade to higher VPS tiers through the Ready Server app. This allows you to increase your VPS resources gradually according to your requirements.

The Basic VPS plan includes:

• 1 vCPU core
• 4GB RAM
• 100GB storage
• Unmetered data transfer (subject to Fair Use Policy)

No.

The VPS region is permanent once the VPS has been created and cannot be changed.

If you require a VPS in another region, you will need to create a new VPS in the desired location and manually migrate your data and applications.

No.

The operating system must be selected during VPS creation and cannot be changed after deployment.

If you require a different operating system, you will need to create a new VPS with the preferred OS and migrate your data manually.

Linux VPS

You can connect using any SSH client, such as:

• Terminal (macOS/Linux)
• Windows Terminal
• PuTTY
• Termius

You will need:

• VPS public IP address
• Username
• Password

Windows VPS

You can connect using Microsoft Remote Desktop (RDP).

You will need:

• VPS public IP address
• Administrator username
• Password

Your VPS login credentials are available in the Ready Server app.

To view your VPS login details:

1. Open the Ready Server mobile app.
2. Select your VPS.
3. Open Operating System Login Credentials.

You can view your VPS username and password.

For security reasons, please do not share your VPS login credentials with others.

If you cannot connect to your VPS:

1. Confirm your VPS status in the Ready Server app.
2. Verify the VPS public IP address.
3. Confirm your login credentials.
4. Check your firewall configuration.
5. Try browser-based Console access.
6. Use Rescue Mode if SSH or Remote Desktop is unavailable.

If the issue appears to be related to Ready Server infrastructure, contact support through the app.

Before upgrading your VPS, please ensure the following requirements are met:

1. Update your Ready Server mobile app — make sure you are using the latest version of the Ready Server app.
2. Power off your VPS — your VPS must be completely powered off before an upgrade can begin. We recommend scheduling a maintenance window as your VPS will be temporarily unavailable during the upgrade process.
3. Ensure sufficient Ready Server Points — confirm that your account has enough points to support the upgraded VPS plan usage.
4. Start the upgrade process:
   1. Open the Ready Server app.
   2. Select your VPS.
   3. Choose the available upgrade option.
   4. Review the new VPS specifications and point usage.
   5. Confirm the upgrade.

Important notes:

• Upgrades are available one tier at a time.
• You cannot skip upgrade levels.
• The next upgrade tier becomes available only after the previous upgrade is completed.
• Upgrades take effect immediately after completion.
• Downgrades are not supported.
• Your existing VPS data and operating system remain unchanged.

No.

A VPS upgrade does not reinstall your operating system or remove your existing data.

Your:

• Files
• Applications
• Configurations
• Databases

will remain unchanged.

However, we strongly recommend maintaining your own backup before performing any upgrade.

Billing starts after your VPS has been successfully provisioned and is running.

VPS usage is billed hourly based on the selected VPS plan, and Ready Server Points are deducted according to actual usage. Settlement is processed daily at 9:00 AM the following day.

No.

Powering off, shutting down, or stopping your VPS does not stop billing.

Your VPS resources remain allocated, including:

• CPU
• RAM
• Storage
• Public IP address

To stop billing completely, you must delete your VPS.

To stop VPS charges:

1. Open the Ready Server app.
2. Select your VPS.
3. Choose Delete VPS.
4. Confirm the deletion.

After deletion:

• Hourly billing stops.
• The VPS will be permanently removed.
• All data stored inside the VPS will be deleted.

Deleted VPS data cannot be recovered.

If your account does not have sufficient Ready Server Points during the daily settlement, your account balance will become negative.

Your VPS services will remain active during a grace period until the next settlement at 9:00 AM.

• If you top up your account before the next 9:00 AM settlement, your services will continue without interruption.
• If no top-up is made, your VPS service may be suspended.
• Services that remain suspended for an extended period may be permanently terminated.

To avoid service interruption, please maintain sufficient points in your account.

Windows licenses are billed separately from VPS usage.

The Windows license fee is deducted on the first day of each month, regardless of when the Windows VPS was activated.

Example:

• Windows VPS activated on 12 February
• 2,880 points deducted on 1 March for the monthly Windows license fee

Please ensure your account has sufficient points before the monthly deduction date.

The change was made to comply with Google Play policy requirements.

This ensures continued availability of the ReadyServer Android app while providing a secure billing experience through the ReadyServer website.

To comply with Google Play policy requirements, billing management is no longer available directly within the ReadyServer Android app.

Android users can continue managing their account balance through the ReadyServer website Billing page.

If your ReadyServer account has insufficient balance, please:

1. Visit the ReadyServer website.
2. Go to the Billing section.
3. Complete your top-up payment.
4. Your account balance will be automatically updated after payment verification.

The ReadyServer app will automatically synchronize and display your latest balance.

After completing your top-up, it may take up to 10 minutes for the updated balance to appear in your ReadyServer app.

Please ensure you are logged in with the same ReadyServer account used for the top-up.

No.

There are no changes for Apple (iOS) users.

You can continue managing your account balance and completing top-ups directly within the ReadyServer app as usual.

Yes.

Daily backups are included for all Ready Server VPS instances.

Backup details:

• Backup frequency: Daily
• Retention period: Up to 7 days

These backups are primarily intended for internal disaster recovery purposes.

We strongly recommend maintaining your own backups for important data, applications, and configurations.

No.

The included backup system is not a customer self-service backup and restore system.

Backups are maintained primarily for internal disaster recovery purposes.

Customers should maintain their own backup strategy, including:

• Website files
• Databases
• Application data
• Server configurations

Ready Server VPS is a Self-Managed service.

Customers have full control and responsibility for managing their VPS environment.

Customers are responsible for:

• Software installation
• Application deployment
• Operating system updates
• Security management
• Firewall configuration
• Database management
• VPN and service setup

Ready Server manages only the underlying infrastructure:

• Physical hardware
• Network connectivity
• Virtualization platform

No.

Ready Server does not manage software or applications installed inside your VPS.

Examples of tasks not covered:

• Installing websites
• Configuring Apache/Nginx
• Installing Docker
• Setting up databases
• Configuring VPN services
• Troubleshooting application errors
• Removing malware
• Custom server configuration

Ready Server support is limited to infrastructure-related issues affecting the VPS platform.

Support is available exclusively through the in-app Support Chat in the Ready Server mobile app.

This ensures:

• Your account ownership can be verified.
• VPS details can be securely linked to your request.
• Support communication remains protected.

When contacting support, please provide:

• VPS ID or VPS name
• Detailed description of the issue
• Error messages shown
• Steps already attempted
• Time when the issue occurred

Please note:

• In-app Support Chat currently does not support file or screenshot attachments.
• Please describe the issue clearly in your message.

SMTP ports 25, 465, and 587 are blocked by default on Ready Server VPS.

This restriction is implemented to help prevent spam, abuse, and unauthorized email activity on the platform.

Because of this restriction, you cannot operate a mail server that sends outbound emails directly through these standard SMTP ports.

For applications that require email delivery, we recommend using:

• Third-party email providers that support alternative SMTP ports
• API-based email delivery services

You can still run applications on your VPS that send emails through supported external email delivery services.